We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can-do attitude along with good communication and technical skills. In this role, you will have a problem-solving attitude along with the ability to give clear technical instructions. Office-based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Like other media companies, we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team, therefore, needs to expand to provide support and maintenance as our IT footprint increases. Up to 50% of this role will be to work closely supporting the Technical Director on series production for our award-winning children’s TV programme which kicks off in early summer and is an exciting opportunity for the right individual to gain varied experience across different types of media production.
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
We value pioneering attitudes, collaborative work and dedicated, generous individuals. The ideal candidate will have strong technical skills and enjoy problem-solving and working collaboratively.
Thrives in a varied, people facing role
Natural problem solver
Pro-active and responsive
Friendly and helpful
Organised and methodical
1-3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues / Ability to provide step by step technical help, both written and verbal / Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable / Experience and understanding of Linux systems
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
At Squint/Opera we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
Please apply with a CV and cover letter including why you want to work at Squint to: email@example.com
In the subject line please include your full name and the role you are applying for and salary expectations.
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